FAQ

Q: Can I cancel my order?
A: Please contact us via Live Chat, email us at contactus: official@zriey.com, Monday through Friday 9:00 AM to 5:00 PM PST. We may be able to cancel the order. If the order has begun processing, we are unable to cancel the order. The normal return policy procedure would need to be initiated.


Q: How can I change the size, color, unit(s) of my order?
A: After an order has been accepted, we are unable to make any changes to any existing order. Please contact us via Live Chat, email us at contactus: official@zriey.com, Monday through Friday 9:00 AM to 5:00 PM PST. We may be able to cancel the order and begin a new order. If the order has already began to process, no changes can be made and a return request will need to be initiated upon delivery.


Q: How will I know if my order is confirmed? I did not receive an order confirmation email, only a PayPal confirmation email.
A: If you did not receive an order confirmation email from Zriey, please contact us immediately to confirm the order was received. You may contact us via email at contactus: official@zriey.com, by Live Chat, Monday through Friday 9:00 AM to 5:00 PM PST. A representative will assist with your order, you will need to provide your PayPal email address and PayPal transaction ID (It's a 17-character string made up of both letters and numbers).


Q: How can I track my order?
A: An email notification will be sent notifying the package is in route. The email will contain the carrier, tracking number, and estimated delivery date.


Q: I received my order but I received the wrong item/defective item. What do I do?
A: Please contact us via Live Chat, email us at contactus: official@zriey.com, orMonday through Friday 9:00 AM to 5:00 PM PST. Please be ready to provide your order number and a brief description of the issue. A representative will help to resolve the problem.